If you are concerned your package may be stolen we recommend sending your package to a secure location.
Theft of our shipments can occur in many delivery areas. Our company will guarantee your package until it is confirmed delivered. We are not responsible for your package once it is scanned delivered. If you believe your package has been stolen, please check your tracking information first to confirm it was delivered. If your tracking information states delivered and it was not, we ask that you call your local FedEx hub to inquire about your package.
We guarantee that all items will be shipped free of any manufacturer defects. Please ensure that your delivery address is updated and correct. It is not possible to cancel, retrieve, or stop the package once it has been shipped. We are not responsible for lost, stolen, or orders shipped to incorrect addresses. If your package is returned due to incorrect address, we can arrange a re-delivery. Please note, a shipping label fee may be included in the re-delivery of your order. We are not responsible for unclaimed orders that are returned to us due to non delivery. Receivers are responsible to make themselves available to receive their order and/or reply to the notice left by the shipping courier to arrange re-delivery.
We are NOT responsible for refunding or replacing shipments for packages shown as delivered.