FAQFAQ

FAQ

Welcome to our FAQ Page. If your question is not answered, please feel free to email us at info@jaxndaisy.com.

Our products have been successful on cats. Our Jax n Daisy Flea n Tick Shampoo is NOT Safe for cats. 

We are located in Dover, Delaware. 

 We ship same day if the order is placed by 2:00 pm EST.

 We are open Monday - Friday 9:00 am to 4:00 pm EST. 

Theft of our shipments can occur in many delivery areas. Our company will guarantee your package until it is confirmed delivered to your residence/business.  We are not responsible for your package once it is scanned delivered. If you believe your package has been stolen, please check your tracking information first to confirm it was delivered. If you are concerned your package may be stolen, we suggest adding 'signature required' upon delivery or sending your package to a secure location.

If your tracking information states delivered and it was not, we ask that you call your local FedEx hub to inquire about your package and file a claim.  We cannot file a claim on your behalf once it is scanned delivered due to privacy laws. 

Our products are non toxic and safe if your pet licks it. Make sure to rub the lotion into the skin when applying. It is not a topical that you need to see to know that it is working.

A full list of our ingredients are under the "Jax n Daisy Ingredients" tab located at the header of our website. 

Jax n Daisy does not accept checks. 

However, we do accept money orders, please include your shipping address, the name you would like your order placed under, phone number and exactly what you would like to purchase including shipping.

 Please send all payments to our facility: 

Jax n Daisy, Inc.

1585 McKee Rd.  Suite 3

Dover, DE 19904.         

 We have multiple shipping methods located on our website. 

Yes! Our products are formulated for all breeds of dogs 8 weeks and up.  Long or short haired. 

Our products have been successful on Mites, Mange, Hot Spots, Skin Dermatitis, Fungal Infections, Yeast, Bacterial Skin Infections, Flea Bite Dermatitis, Itchy Skin, Dandruff, Environmental allergies and Shedding Due To Dermatitis and more! 

-We offer a 60 Day Money Back Guarantee on all of our products (excluding GALLONS and ACCESSORIES) 

-Shipping the product(s) back to us is solely at your expense as we do not provide pre-paid return labels

-Shipping charges, that you paid at time of purchase, are also non-refundable. 

- All return packages must be sent back to the following address 

Jax n Daisy, Inc.

1585 McKee Road STE#3

Dover, DE 19904

 

-Once the product(s) are received you will be refunded for the amount of the products and it will be posted to your account within 5-7 business days depending on your bank provider 

We do not offer PayPal on our website however; we do offer a PayPal as a method of payment on our Ebay store. Store Name: Jax n Daisy, Inc. 

For all wholesale inquiries please email wholesaleorders@jaxndaisy.com 

We do not offer samples of our products.

Call for approved groomer pricing. 

~ Earning Your Trust One Pet At A Time! ~

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